Privacy Policy

1. Introduction
 

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including through SMS/text message communication. By becoming a patient or using our website, you agree to the terms outlined below.

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2. Information We Collect
 

We may collect the following personal information:

• Name

• Contact information (email, phone number, mailing address)

• Demographic details

• Health-related data provided during intake or follow-up

• Communication preferences

• IP address or technical data from website interaction

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3. How We Use Your Information
 

We may use your information for the following purposes:

• To provide medical services and coordinate care

• To schedule appointments and send reminders

• To send account, billing, or follow-up information

• To share instructions or app access as part of onboarding

• To comply with legal or insurance requirements

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4. SMS/Text Message Consent and Disclosure
 

By providing your phone number during intake and consenting to text communications, you authorize Trinity Home Health Services to send messages via an autodialer. These messages may include onboarding instructions, appointment reminders, follow-up notifications, or other relevant updates related to your care.

Your agreement to receive these autodialed text messages is not a condition of any purchase. Message frequency may vary based on your care needs. Standard message and data rates may apply. You can opt out of text communications at any time by replying STOP, or reply HELP for more information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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5. How We Share Information
 

We do not sell your personal information. We may share your data only with:

• Authorized personnel within our organization

• HIPAA-compliant service providers involved in your care

• Third parties when required by law (e.g., insurance providers, government entities)

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6. Your Rights
 

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate information

• Revoke consent for communication at any time

• File a complaint regarding data usage

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7. Data Security
 

We maintain administrative, physical, and technical safeguards to protect your data. While no system is entirely secure, we are committed to maintaining the confidentiality and integrity of your information.

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8. Children’s Privacy
 

We do not knowingly collect personal information from individuals under the age of 13 without parental or legal guardian consent.

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9. Changes to This Privacy Policy
 

We may update this Privacy Policy periodically. Any updates will be posted on this page with a new effective date.

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10. Contact Us
 

If you have questions about this Privacy Policy or our data practices, please contact us:

Trinity Home Health Services

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3450 West 84th Street, Suite 103
Miami Lakes, Florida 33018
Tel: 305.888.8902
Fax: 305.888.8903

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